When cover starts
Cover normally begins on the Connect IT invoice date. The period shown beside each product on the invoice, quote or signed agreement applies to that product.
Product warranty support
Warranty support,
made clear.
For technology purchased from Connect IT, your invoice is the starting point. We help you understand what may be covered and what happens next.
Local assessment Clear updates Brand-neutral support
Warrantychecked against your purchase
Computersand laptops
Networksand Wi-Fi
Securityand CCTV
Powerand backup
Componentsand storage
Your cover
Your invoice is the starting point.
The warranty period can be different for each product, even when several items appear on the same invoice. The invoice, signed quote or contract will normally state the cover supplied with each item.
We then check the current manufacturer or supplier terms. Those terms may set different cover for batteries, power adapters, accessories and other parts.
A straightforward process
From purchase record to next step.
We keep you informed while we check the fault and coordinate with the relevant supplier or manufacturer.
- 01
Check your invoice
The invoice or signed quote normally states the warranty period for each product.
- 02
Tell us the fault
Share the product, serial number and a simple description of what happened.
- 03
We assess the claim
We check the purchase record, product condition and the relevant supplier or manufacturer terms.
- 04
We confirm the next step
We explain whether the product will be repaired, replaced, returned to a supplier or needs a paid repair.
Brands and products
Support across the technology we supply.
The brand list is a guide, not a promise that every product has the same warranty. We confirm cover from the purchase record.
DellComputers, laptops, monitors and serversHPComputers, laptops, printers and accessoriesCiscoBusiness networking and communicationsDahuaVideo surveillance and security products
Provision-ISRVideo surveillance products and accessories
TP-Link & OmadaBusiness networks, Wi-Fi and accessories
Eaton & APCPower protection and backup equipment
Other supplied brandsCover is checked against your invoice and supply record
Our warranty terms
The conditions, in plain English.
These general conditions apply to products purchased from Connect IT unless your invoice, signed agreement or the relevant manufacturer or supplier policy states something different.
Who can claim
Warranty is normally for the original purchaser and may not transfer to another owner. We may ask for the invoice, serial number or service tag before assessment.
What hardware warranty covers
Eligible cover is generally for faults in materials or workmanship during the stated period. Software, configuration and data are separate from hardware warranty.
Repair or replacement
The approved outcome may be repair, replacement of a part, a refurbished part or return to the supplier. The manufacturer or supplier may decide the remedy under its policy.
A suitable environment
Products must be used as instructed and kept in a safe environment. Servers need suitable housing and cooling. Equipment should be protected from unstable power, surges and outages.
Backups and data
You are responsible for backing up important data before service. If you ask us to make a backup and it is possible, that work may be charged separately.
Assessment and extra work
If the fault is not covered, we will explain the finding before paid repair work begins. Freight, inspection, data recovery or other work may be chargeable where the warranty does not include it.
Loan equipment
A temporary loan unit is not guaranteed. Connect IT may offer one when a suitable spare is available and will explain any conditions first.
What the warranty does not pay for
To the extent permitted by law, product warranty does not cover lost data, lost business, lost profit or other indirect loss. Connect IT's liability is limited by the applicable invoice, signed agreement and manufacturer or supplier terms. Nothing on this page removes rights that cannot lawfully be excluded.
May be covered
Product faults during the stated warranty period.
- A manufacturing defect or hardware fault
- Parts and labour that the stated cover includes
- Repair, replacement or supplier return where approved
- Help from Connect IT to coordinate an eligible claim
Common exclusions
Some problems sit outside product warranty.
- Accidental damage, misuse or unauthorised repair
- Software problems, viruses or lost data
- Damage from unsuitable power or operating conditions
- Normal wear, consumables or expired cover
Your data remains your responsibility. Back up important files before a product is inspected or repaired. A repair or replacement may require storage to be erased.
Loan equipment is not automatic. If a temporary unit is available, we will explain the conditions before it is provided.
Local warranty help
Send the details to our team.
Have your invoice or receipt ready if possible. We may also ask for the serial number, photos of the product and a simple fault description.
Need urgent help?Call +685 27313Warranty assessment is completed during normal business hours.
Warranty support information · Version 1.0. This page is a practical explanation of our general warranty conditions. Your invoice or signed agreement, the relevant manufacturer or supplier terms, and applicable law determine the final cover. Nothing on this page limits rights that cannot lawfully be limited.
Questions about a purchase? Contact Connect IT